HERNDON, Va. — (BUSINESS WIRE) — May 14, 2015 — XO Communications (XO) has received once again a prestigious ATLANTIC-ACM Service Provider Excellence Award for wholesale communications services. XO was awarded in two categories: billing services (for the fourth consecutive year) and customer service (for the second consecutive year). The award was determined in accordance with customer votes in the recent 2015 ATLANTIC-ACM U.S. Long Haul Wholesale Provider Report Card (Report Card).
The Report Card provides direct customer feedback and benchmarks customer perception against similar competitors in the wholesale long haul sector. ATLANTIC-ACM collects data each year for the Report Card through responses to an online survey sent to buyers of U.S. long haul products. Among several topics, survey questions asked respondents to provide input on how they rate customer touch points for providers with whom they work. The 2015 research yielded more than 1,000 provider ratings from nearly 300 different customers. The award was granted to XO at the recently-concluded COMPTEL PLUS Business Expo held in Orlando, Fla.
“We work diligently to deliver the level of support that our customers require,” said Doug Hollcroft, vice president of wholesale services at XO Communications. “As evidenced by the repeated recognition presented by ATLANTIC-ACM, XO is making a difference for our customers. We are honored to be recognized for delivering the best billing and customer service when compared to our competitors.”
About XO Communications
XO Communications provides the technology that helps business and wholesale customers compete in a hyper-connected economy. In the U.S., XO owns and operates one of the largest IP and Ethernet networks that customers rely on for private data networking, cloud connectivity, unified communications and voice, Internet access, and managed services. To learn more about XO Communications, visit www.xo.com or blog.xo.com.
Founded in 1991, ATLANTIC-ACM is the leading strategic advisory and market diligence firm to the communications and information industries. In addition to producing the industry’s principal customer satisfaction, benchmarking, market sizing and market opportunity studies, ATLANTIC-ACM assists corporate and private equity clients in evaluating strategic growth opportunities for successful investment, market entry, optimization and long-term planning. For more information, visit ATLANTIC-ACM’s website at www.atlantic-acm.com.
Dave Farmer, +1-703-547-2219