Deltek Receives 2009 MarketTools CustomerSat Achievement in Customer Excellence (ACE) Award

For the third year in a row, the prestigious award recognizes Deltek for demonstrating outstanding customer support satisfaction

HERNDON, Va. — (BUSINESS WIRE) — March 25, 2010 — Deltek, Inc. (Nasdaq: PROJ), the leading provider of enterprise applications software and solutions for project-focused businesses, today announced that it has received the 2009 MarketTools® CustomerSat Achievement in Customer Excellence (ACE) Award. The accolade demonstrates Deltek’s long-standing commitment to delivering unmatched customer service to its diverse, global customer base. Deltek had previously been a recipient of the MarketTools CustomerSat ACE Award in 2007 and 2008.

The MarketTools CustomerSat ACE Award certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction. Receiving a MarketTools CustomerSat ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer satisfaction, qualify for the award.

“High customer satisfaction levels are tightly linked to increased revenue and long-term profitability,” said Scott Arnold, president and CEO of MarketTools, Inc. “We are delighted to recognize Deltek for its commitment to achieving the highest levels of customer satisfaction, and we are proud that they rely on the MarketTools CustomerSat enterprise feedback management solution as a critical component of their customer satisfaction initiatives.”

About the MarketTools CustomerSat ACE Awards

Established in 2005, the MarketTools CustomerSat ACE Awards program recognizes outstanding achievement in customer satisfaction. To be eligible for a MarketTools CustomerSat ACE Award, clients must complete an application form and have conducted one or more customer satisfaction surveys during the calendar year for which the award is given. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the calendar year. The customer feedback on which awards are based must be representative of the entire business, business unit or business segment to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of customers or representative sampling with specified minimum confidence levels and maximum margins of error. For more information, see:

“We are very pleased to be receiving the ACE Award for the third year in a row,” said Garland Hall, Senior Vice President of Customer Care for Deltek. “This recognition is a tribute to the outstanding performance of Deltek’s entire Customer Care team. They work diligently to provide our more than 12,000 global customers with the tools and support they need to maximize their use of our industry-leading enterprise applications software. Throughout 2010 and beyond, we will continue to expand our capabilities to deliver award-winning experiences for our customers.”

About Deltek

Deltek® (Nasdaq: PROJ) is the leading provider of enterprise applications software and solutions designed specifically for project-focused businesses. For more than two decades, our software applications have enabled organizations to automate mission-critical business processes around the engagement, execution and delivery of projects. More than 12,000 customers worldwide rely on Deltek to measure business results, optimize performance, streamline operations and win new business. Visit

About MarketTools, Inc.

MarketTools is the leading provider of software and services for Enterprise Feedback Management (EFM) and Market Research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools' premier portfolio of technology-based insight brands includes CustomerSat™,™, TrueSample®, Zoomerang®, ZoomPanel® and ZoomPanel Tech™.

MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit:




Deltek, Inc.
Patrick Smith
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